Thank you for shopping at Easily Shop (ezzly.shop)! We are committed to delivering your favorite products swiftly and safely right to your doorstep. Our delivery process, timeline, and cost structures are detailed below:

1. Delivery Charges

Product delivery costs are determined based on your location:

• Inside Dhaka: 80 BDT.
• Outside Dhaka (Nationwide): 130 BDT.
• Special Offer: Enjoy free delivery on purchases over 2000 BDT or more.

2. Delivery Timeline

We arrange for product shipment as quickly as possible once an order is confirmed:

• Inside Dhaka: Delivered within 24 hours after order confirmation.
• Outside Dhaka: Products usually arrive within 2 to 4 working days in districts and sub-district (Thana) towns outside Dhaka.
• Please Note: Delivery may take slightly longer than usual due to political situations, adverse weather, or internal courier service issues. In such cases, we will keep you updated.

3. Cash on Delivery and Advance Payment Rules

• Cash on Delivery (COD): We offer Cash on Delivery facilities everywhere inside and outside Dhaka. You can inspect the product upon receiving it and hand over the payment to the courier representative.
• Advance Delivery Charge: For orders outside Dhaka, you may be required to pay only the delivery charge 130 BDT in advance (via bKash/Nagad/Rocket etc) for courier security or order confirmation. The remaining balance can be paid when receiving the product.

4. Things to Do Upon Receiving the Product (Product Verification)

• Open the parcel in front of the courier representative to verify that the correct product, size, and quantity match your order.
• If the product arrives broken, damaged, or incorrect, do not accept it. Return it directly to the courier representative and contact our customer care immediately.
• Any complaints regarding broken or incorrect products will not be acceptable after the courier representative leaves (unless you have an unboxing video).

5. Unboxing Video

• We specially request you to record a clear unboxing video (a continuous video from opening the packet's seal to the very end) while opening the parcel after delivery. If any product is missing or defective, this video will serve as the most crucial proof for your complaint.

6. Order Tracking

• A tracking number or SMS will be sent to you once your order is handed over to the courier service. You can use this to track the live location of your parcel yourself.

Contact Us

For any delivery-related inquiries, please contact us at:

• Email: support@ezzly.shop

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