Page - Easily Shop

Return Policy

At Easily Shop (ezzly.shop), we are committed to providing our customers with the ultimate shopping experience. If for any reason you are not satisfied with your ordered product, you have the opportunity to return or exchange it subject to specific conditions. Please review our Return and Refund Policy below:

1. Eligibility for Returns or Exchanges
To return or exchange a product, the following conditions must be met:

The product must be defective, damaged, or mismatched with the description on the website or app (Wrong Product).
The product must be completely unused, intact, and in the exact same condition as it was delivered.
The product's original packaging, tags, labels, warranty cards, and the invoice/bill copy must be returned with the item.

2. Return Timeline

You must lodge a complaint along with photos/videos to our customer care or inbox within a maximum of 24 hours of receiving the product.
Once the complaint is approved by our team, the product must be sent back to our address within 7 working days.

3. How to Return

Step 1: Inbox our Facebook page or email us at [support@ezzly.shop], stating the issue with the product along with screenshots or an unboxing video.
Step 2: Our customer support team will verify your complaint and accept the return request.
Step 3: The product will either be collected from you, or you will need to send the product to our provided address via courier.

4. Refund Policy
Once the returned product is inspected by our quality control team and the complaint is found to be valid, your refund will be processed:

Refund Method: The money will be refunded through the same channel you used for payment (bKash, Rocket, Nagad, or Bank Transfer). For Cash on Delivery, you must specify the mobile banking number where you wish to receive the refund.
Refund Timeline: After the product reaches us and the verification is complete, the refund amount will be credited within [e.g., 5 to 7] working days.

5. Shipping Costs

If a product needs to be returned due to our mistake (wrong or defective product), all costs for the return and redelivery will be borne by Easily Shop (ezzly.shop).
If you wish to exchange a product based on personal preference (such as changing the color or size, even though the correct items were delivered as ordered), you must bear the courier charges.

Email: support@ezzly.shop